Senior Manager, Marketing Operations

About TailorCare
TailorCare is transforming the experience of specialty care. Our comprehensive care program takes a deeply personal, evidence-based approach to improving patient outcomes for joint, back, and muscle conditions. By combining a careful assessment of patients’ symptoms, health histories, preferences, and goals with predictive data and the latest evidence-based guidelines, we help patients choose—and navigate—the most effective treatment pathway for them, every step of the way.
TailorCare values the experiences and perspectives of individuals from all backgrounds. We are a highly collaborative, curious, and determined team passionate about scaling a high-growth start-up to improve the lives of those in pain. TailorCare is a remote-first company with a hybrid office in Nashville.
Position overview
We are seeking an experienced, hands-on Senior Marketing Operations Manager to run and optimize the technology, workflows and processes that support marketing across our B2B and B2C audiences. The Senior Manager of Marketing Operations will manage the administration, optimization and day-to-day execution of TailorCare's marketing technology stack, working to make sure platforms, data and workflows run smoothly and support the goals set by marketing leadership.
This role supports the following capabilities:
Consumer acquisition, activation and lifecycle engagement
B2B demand generation and sales enablement
Omnichannel journey orchestration
Personalization and AI enablement
Attribution, reporting and deliverability
This person will work closely with product and engineering, following an established software development lifecycle (SDLC), to scope, prioritize and execute marketing capabilities.
Strategic Impact
Reporting to Marketing leadership, this role plays a hands-on part in improving measurement, maintaining technology investments and supporting personalized, AI-enabled engagement across the buyer and patient journey.
Success in this role will contribute to:
Increased patient enrollment, activation and engagement
Better visibility into marketing's contribution to pipeline and revenue
More personalized and coordinated omnichannel experiences
Reduced reliance on external agencies
Increased operational efficiency
Key areas of ownership
Marketing technology administration and optimization
HubSpot and Customer.io administration and configuration
Deliverability, consent management and operational compliance
UTM tagging standards and attribution reporting support across B2B and B2C
A/B and multivariate testing, including tooling, tracking setup and testing infrastructure
Omnichannel journey design and lifecycle orchestration support
Personalization deployment and AI-enabled content capabilities
Vendor coordination and agency support
Required experience
8+ years in B2B and B2C marketing operations or marketing automation, with a focus on B2C lifecycle:
Acquisition: campaign operations, lead capture
Activation: onboarding and intake journeys, conversion from prospect to enrolled member
Retention and re-engagement: lifecycle triggers, next-best action logic, win-back and reactivation programs
Hands-on expertise with HubSpot, Customer.io or similar platforms
3+ years managing a team in a fast-paced startup environment
Experience supporting AI-enabled marketing capabilities
Experience in healthcare or regulated industries preferred
Preferred technical experience
Salesforce integrations
Segment or CDPs
Twilio
GA4
Looker, Tableau or Power BI
API integrations
Data warehouses and event tracking frameworks
Personalization and experimentation platforms (Claude, Gemini or equivalent), and applying them to campaign production, QA, reporting and measurement
Preferred attributes
Detail-oriented with strong operational discipline
Highly collaborative and cross-functional
Comfortable in high-growth, evolving environments
Analytical, curious and systems-oriented
What's In It For You
Meaningful Work: We are dedicated to our mission and deeply value our patients and each other. Each day offers the opportunity to make a positive impact.
Work Environment: We operate as a remote-first company with options for a hybrid work model in Nashville.
Time Off: Our generous paid time off (PTO) and holiday plans ensure you have ample time to rest and recharge.
Family First: We offer paid parental leave and support a healthy work-life balance, encouraging flexibility and autonomy. We love talking about our family and pets!
Comprehensive Benefits: From Day 1, employees enjoy medical, dental, vision, life, and disability insurance, wellness resources and an employer HSA contribution.
Fair Compensation: We are committed to equitable pay for all team members and support your future goals with a 401k plan that includes employer matching.
Community: We foster an inclusive environment where you can rely on your teammates, share honest feedback, and feel comfortable being your authentic self at work each day.
TailorCare seeks to recruit and retain staff from diverse backgrounds and encourages qualified candidates to apply. TailorCare is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity/expression, sexual orientation, color, race, creed, national origin, ancestry, religion, marital status, political belief, physical or mental disability, pregnancy, military, or veteran status.