Role read

A quick read on what this posting appears to emphasize, based on the employer description and role fields.

This appears to be a general growth marketing role at servicenow.

Worth noticing

Engineering
“… practices across customer, partner, and ServiceNow teams. Provide structured feedback to ServiceNow product and engineering team …”

Clarify before applying

Success metrics
What does success look like for this role — pipeline, activation, retention, conversion rate, or revenue?

Company: servicenow
Location: Bangalore, Karnataka, India
Work mode: Onsite
Seniority: Lead
Posted: July 21, 2026
Apply: Open employer site

Apply on the company site View servicenow page

Where this comes from

Signals found in the posting

Every line below is grounded in the actual posting or in the title, role fields, and seniority tags. Snippets are quoted verbatim; the source tag tells you which part of the listing they came from.

Cross-functional partners mentioned

Engineeringfrom posting
… practices across customer, partner, and ServiceNow teams. Provide structured feedback to ServiceNow product and engineering team …

Use this posting to prepare

Three short reads before you apply.

Each subsection below is grounded in something the posting or the role fields actually say. Use them as prompts — not as finished resume copy.

Step 2

Questions to ask

Worth raising before applying or in the first recruiter conversation.

01How is success measured for this role?
Why ask this: Useful when the posting doesn't name success metrics. Triggered by the posting’s mention of baseline (always asked when metrics are missing).

Keyword stuffing, fabricated bullets, or borrowed metrics tend to backfire in the first screen. Use these as a checklist, not a script.

servicenow

Other roles at this company

servicenow has 24 other live roles on this site right now across 3 different role categories. The list below shows what they’re hiring for alongside this posting.

Live roles: 24 live roles
Role categories: 3 categories

Other live roles

Original employer description

The posting as the employer wrote it

Reproduced verbatim from the employer. Verify everything in this brief against the source text below.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

The Platform Architect is a trusted advisor for enterprise platform strategy and governance. You define platform standards and guide technical decisions to ensure ServiceNow remains healthy, scalable, and aligned to customer goals.

Your purpose is to establish governance models, anticipate risks, and enable sustainable growth. You engage across CxO, enterprise architects, and platform teams to influence decisions and ensure consistency across the program.

What You Will Do

Define and maintain platform vision and strategy aligned to enterprise IT and business objectives.
Provide architectural guidance to ensure designs align with platform standards and leading practices.
Shape governance frameworks covering instance strategy, integrations, and data models.
Facilitate platform governance forums to drive consistent decisions across partners and teams.
Anticipate and mitigate platform risks (scalability, performance, technical debt).
Influence adoption of leading practices across customer, partner, and ServiceNow teams.
Provide structured feedback to ServiceNow product and engineering teams.
Travel of up to 50% annually may be expected.

What Success Looks Like

ServiceNow is embedded as a strategic enterprise platform with clear governance models in place.
Platform standards are consistently applied across all delivery teams.
Technical risks are reduced, and scalability is maintained.
You are recognised as a trusted advisor on platform strategy and governance, complementing the CSE’s business-value leadership.

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
12+ years of experience in enterprise architecture, solution strategy, and program leadership.
Proven experience engaging at Executive level to influence platform direction and business outcomes.
Track record of defining multi-workflow, enterprise-scale architectures and governance models.
Strong ability to operate as a program-level architect, guiding multiple teams and partners toward a unified vision.
Expertise in platform strategy, integration patterns, and complex delivery governance.
ServiceNow Certified Master Architect (CMA) plus other architecture and governance framework certifications are highly desirable.

FD21

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Principal Platform Architect